TypingMagic 11 Customer Support

• What is the difference between TypingMagic(TM) and TypingMaster(EUTM)?
The products are the same, but we use different brand names in different regions: TypingMagic is sold in the USA, TypingMaster is sold in Europe and Asia. If you have TypingMaster Registration Key, you need to download TypingMaster Installer from Europe/Asia website.


• I don't know how to download and install the software, is there an easier method to use TypingMagic?
You can also get TypingMagic 11 from Microsoft Store . The next step is to click the blue GET IN STORE APP button and follow the instructions on the screen. After this, you will find the TypingMagic icon from your desktop!


• I have purchased TypingMagic 11, how to enter my license key?
To activate all features of TypingMagic 11 you need to enter the license key into the software. Please click the ABOUT menu on the right side of the software to enter both your ID and KEY exactly as shown in your receipt email.


• I am 100% sure that I entered a valid license key, but it's still not accepted?
Please try to copy+paste both the name and key. If you still face an issue when trying to enter your license id and key pair, there are a few important aspects to understand. The key was calculated from your ID, this means that both fields must match 100%, otherwise, an error is shown.


• I don't have access to Typing Meter Widget, why?
If you downloaded TypingMagic 11 from Microsoft Store, some Premium features are not available because of the easy silent installation. To activate all Premium features of TypingMagic 11, you would need to download the full installer from the download page, just click the download button on top of this page. Also, TypingMeter is not available in you bought the economical TypingMagic 11 Standard License, it's only available in TypingMagic 11 Pro and TypingMagic 11 Premium versions.


• Why TypingMagic does not ask for the user login name at the start of the application?
If you installed TypingMagic from Microsoft Store, there is no multi-user login available. To activate the multiple users feature of TypingMagic 11 please download the full software version by clicking the Download button on top.


• How to start the downloaded TypingMagic Setup file?
It is very easy, if you used Chrome browser to download, you can simply click the installer file that is located on the bottom left corner of your screen. If you use another web browser, please click the TypingMagic file that is inside your Downloads folder to install now. You will find this folder from My Computer/This PC or This PC/Documents folder.


• How can I reinstall again my TypingMagic 11 version if I cannot log in to customer area ?
You need to use the exactly same email address as used when ordering the software license. If your email is wrong, please visit www.questionacharge.com to update it.


• Is there a way to get more typing tests into TypingMagic ?
In addition to the test texts already available, you can use TypingMagic PREMIUM version to add your own text files to be used as test texts. To do this, go to the Typing Test in the right hand menu and select "Add" from the top of the screen. When the file browser pops up select a plain text file to be added. Note: If you receive error, please make sure you start TypingMagic application with Administrator rights.
Please make sure that the file you select is in plain text (these files usually have the ending .txt). Text files created in a word processor and saved as documents usually contain information on the layout of the text and cannot be used. To convert a text to txt format, just copy and paste the text into Notepad or other text editor and save the file. You can find Notepad under the Start Menu > Programs > Accessories > Notepad.


Q: Where is my Receipt? After you purchase TypingMagic, you receive necessary details by email. Sometimes your email application may filter our email to spam by mistake, so try to search from spam folder first. You can also get your invoice or receipt by logging in to the customer area with a green button above.


 


Q: How to get money back / refund? Within 30 days after your order, you can use the refund request form.


 


Q: Write Error Access Denied when trying to install TypingMagic
A: There is another TypingMagic already running and/or installed already to same folder, you need to uninstall the previous version or install to another folder that is empty. Please make sure you close TypingMagic before you reinstall and also that there are no other logged in users on same computer using TypingMagic now.


 

 



Pre-Sales Support

• Payment Problem: My Credit Card/Debit Card was not accepted by webstore?
Some national debit cards/credit cards are not activated for international online transactions by default.
E.g. If you have SBI bank, just visit sbicard.com or the SBI Card Mobile app, login to your account by entering your user name or password and select ‘Request > Activate International Usage’ from the left menu.

You can write your bank name (sbi, axis, hdfc, kotak, citibank, etc) to support chat and receive on-screen instructions how to enable international transactions. Alternatively contact your bank or consider to use Prepaid Virtual Credit Card (VCC) if you have. Virtual credit cards are the best and most secure option for making payments on the web.

 

QUESTION: If I buy TypingMagic, what is the duration of license in months?

Good news, TypingMagic single user license prices are one-time payments, when you buy TypingMagic software, you can use it for the life-time. It means your license is not time-limited, you can even reinstall the software later.

 

 

QUESTION: My Credit Card or Debit Card is not accepted by internet webstores?

Some national debit cards are not accepted abroad. Please consider to use Prepaid Virtual Credit Card (VCC) instead, virtual credit cards are the best and most secure option for making payments on the web.

 

 

 

 

 

 

 

Features	TypingMagic 11 Standard Version	TypingMagic 11 PRO Version	TypingMaster's Ultimate Typing Coach for Edu/Business
Touch typing course with 9 extra courses	✓	✓	✓
Typing Tests with the complete result report	✓	✓	✓
Typing Games for learning with fun	✓	✓	✓
Progress graphs and printable statistics	✓	✓	✓
Typing Meter Widget		✓	✓
Add your own typing tests (txt file created with Notepad tool)		✓	✓
Network/Cloud Data Sync			✓
User Manager Teacher Tool			✓
Centralized Management and Reporting			✓
Easy School Site Installation			✓
Study Material Editor			✓
Add your own typing tests			✓

 

Download TypingMaster's Ultimate Typing Coach for Edu/Business